Srinagar · January 2022 to February 2026 · Digital governance

Digital Service Platforms: Madadgar, E-Arzi and e-Nigrani

Three applications launched across three districts to take applications, grievances and works monitoring online.

Digital Service Platforms: Madadgar, E-Arzi and e-Nigrani
Digital Service Platforms: Madadgar, E-Arzi and e-Nigrani Photo: KNS

The Challenge

Applications and grievances to the district administration were handled on paper, and progress on development works was reported through periodic returns rather than in real time.

The Intervention

In Kulgam, the Madadgar mobile application (January 2022) as part of the district's Digital India initiative. In Srinagar, the E-Arzi applications-management portal (October 2024) alongside an online grievance portal and WhatsApp chatbots. In Budgam, the e-Nigrani application (February 2026), a Constituency Development Management Information System for real-time monitoring of works.

Implementation

Each platform was launched by the district administration and operated by its offices; E-Arzi was cited at his Srinagar farewell as one of the tenure's citizen-facing tools.

Documented Outcome

Applications, grievances and works monitoring available online in the three districts. Detailed usage figures were not published in the sources available.

Source and Evidence

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